An important message about COVID-19

April 1, 2020
BID Group is committed to continuing its support. A message to our valued customers.

As previously communicated, government authorities in Canadian provinces and the United States have ordered the closure of all non-essential business operations in regions where the BID Group operates. Recognizing the importance of the forest products sector in the fight against the coronavirus pandemic, they have identified the wood products industry as an essential critical infrastructure workforce.

The BID Service team is committed to continuing its support, maintenance and service operations in order to support the needs of our customers in the pulp and paper and wood processing industry. As a valued customer, we appreciate your ongoing business and we will strive to deliver a world class service for your operation(s).

Specifically, BID Service is ensuring the ongoing technical support of your operations with the following:

  • The 1-877-243-4443 Emergency Service line remains open on 24/7/365 basis.
  • Our bilingual Call Centers and emergency service network remains at full capacity and is being staffed remotely through our advanced IT and technology infrastructure.
  • We have dedicated, highly skilled Field Technicians on call in each major geographical region who support your “on-site” troubleshooting and demand service needs.
  • Our parts sales representatives remain available at all our locations to assist in procurement of parts.
  • Our manufacturing operations and our supply chain continue to strive for timely, uninterrupted fulfillment of your aftermarket needs.

Your ongoing partnership and support of our business is very important to us as we strive to maintain an uninterrupted aftersales service across North America. We will work closely with you to achieve this together as we navigate through these unprecedented times.

Regards,

The BID Service & Reliability Team

service@bidgroup.ca


March 31, 2020
Update #8

Folks,

We thought it timely for an update as we continue to navigate through this period of time. As mentioned in the last communication, we closed the Miller facilities for precautionary purposes. After reviewing the situation and performing an extensive cleaning of the facilities, we welcomed back our employees yesterday. We will continue to monitor all our facilities to ensure we do what is necessary to keep everyone informed and safe.

Governments continue to implement aggressive actions and we are complying as it relates to our people and facilities. In Quebec, for three weeks, we are operating under a reduced schedule to balance the role we play as an essential service while complying with Provincial orders. Our customers continue to support us in the vital role we play in ensuring parts, equipment, and services are provided to produce critical materials to aid in the fight of this pandemic.

I want to thank each and every one of you for what you have, and are doing, during these challenging times. Stay diligent on your health and the health of those around you. You are making a difference in the fight.

Alistair Cook
President & CEO


March 23, 2020
Update #5

As the pace of this pandemic accelerates, we believe providing additional context for the impact COVID-19 is having on our business is appropriate and helpful for our employees, customers, and stakeholders. The well-being of our employees, families, and the communities we live and operate in continues to be the priority as we navigate this evolving situation.

We believe the impact to our business is temporary and will proactively share information as we move through this unprecedented time together. As of late, and in conjunction with our customers, site restrictions have limited our ability to perform on-site service calls and we are observing a reduced pace of parts ordering as a result of the coronavirus. That said, most of our customers are operating and some are considered essential to do so. Our project sites remain active and we are working closely with our customers to ensure we move forward in a collaborative approach.

To date, no BID employees have tested positive for COVID-19 and all 11 of our manufacturing locations across North America are operational. At this extraordinary time, our decentralized structure and diversified footprint benefit us with the ability to react quickly to events as they develop. We continue to take additional precautions to not only protect the health and safety of our employees and their families, but also to continue to meet the needs and expectations of our customers.

All employees who are able to work from home are now doing so and we are pursuing alternatives to expand these capabilities.  We have put in place stringent daily sanitizing measures within our facilities. Travel restrictions remain in place. Our Operations teams continue to engage with our customers and suppliers via video, telephone, and other means of communication as a normal course of business leveraging the deep relationships we have with our business partners. By implementing these and other measures, we are seeking to minimize contact with others over the coming weeks to lessen the potential spread of any infectious diseases across our facilities.

As part of our regular contact with our key suppliers we have been assessing potential supply disruptions or material shortages that may affect us. At this time, we believe disruption or shortages will be minimal, but the risk varies by supplier. Restrictions in freight movement are growing, and we are closely monitoring this development. We will continue to evaluate the situation and take the necessary steps to minimize any supply chain interruptions to our customers as maintaining our customer responsiveness will continue to be a focus.

As a company with market-leading brands and a deep history within the forest products sector, we take the long view and are confident in our business model that promotes local decision-making to quickly respond to any situation that may unfold.

I want to thank our employees, customers, suppliers, and stakeholders for your continued support, and please stay safe during these unprecedented times.

Alistair Cook
President & CEO

 

 


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